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Free digital safety resources for
older adults.

Practical guides you can view anytime. Written in plain English - no jargon, no technical knowledge needed. Free for anyone who might

find them useful.

How to Spot a Scam Phone Call

Scam phone calls are getting harder to spot, and the people behind them are getting better at sounding convincing. This guide walks you through exactly how these calls work, the most common tactics scammers use, and what to do the moment something doesn't feel right. No jargon, no alarm, simply straightforward information so you know what you're dealing with before the phone even rings.

Digital Safety Checklist for Older Adults

A simple checklist covering passwords, email safety, devices, accounts, and what to do if something feels wrong. Work through it at your own pace — no technical knowledge needed.

 How to Use the NHS App

The NHS App lets you order prescriptions, book appointments, and check test results without calling your GP surgery. This guide walks you through setting it up from scratch, including the identity check, and covers the most common problems people run into along the way.

How to Organise Your Email Inbox

If your inbox is full of emails you've never read, newsletters you don't remember signing up for, and important messages buried somewhere you can't find them - you're far from alone. This guide walks you through the basics of getting your inbox under control and keeping it that way.

Questions to Ask When Reviewing Your Subscriptions

Subscriptions quietly build up over time. This guide helps you find out what you're paying for, decide what's worth keeping, and keep a simple record

so there are no surprises.

Two-Factor Authentication Explained

Two-factor authentication adds a second layer of protection to your online accounts - so even if someone gets your password, they still can't get in. This guide explains how it works and walks you through setting it up.

Our Guides

Online Banking Safety: A Plain English Guide

Online banking is safe when you know what to look out for. This guide covers the key habits, the common tricks fraudsters use, and what your rights are if something goes wrong. Plain English, no jargon -

just what you need to know.

The 2027 Digital Phone Switchover: What Older Adults Need to Know

Your landline phone is changing. By January 2027, the UK's old copper phone network will be switched off and replaced with a digital system. For most people, it's a simple process. But there are a few things worth knowing.

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How to Spot a Scam Email

Scam emails are one of the most common ways people get caught out online - and they're getting harder to spot. This guide walks you through some warning signs to look out for, so you know exactly what to do when something doesn't feel right.

What to Do If You Think You've Been Scammed Online

A calm, step-by-step guide for what to do if something doesn't feel right. Covers contacting

your bank, changing passwords, reporting the scam, and looking after yourself afterwards.

IT Support for Older Adults

Knowing who to call when something goes wrong with your computer, and who to trust, isn't always obvious. This guide helps you find the right kind of help without getting overcharged or overwhelmed.

These guides are free with no strings attached. If any of them raise questions, or if you'd like more structured support, we're here to help.

Ready to take the next step?

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